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ISIN Eligibility FAQ

Support

I am having difficulty with your website and cannot submit an ISIN Eligibility request. Who can I contact to resolve the problem?

Contact IT Service Desk at 416-467-8220 or email servicedesk@cds.ca.

Who do I contact if I have general questions?

For general questions about ISIN eligibility requests, contact CDS Onboarding at eligibility@cds.ca. After a request has been submitted or saved as a draft, you will need to provide the ISIN eligibility request number.

How do I complete the ISIN Eligibility screens?

Please click on "Create a new eligibility request" and refer to the Help for additional details. Please note that the "Security Number" is the full ISIN without any spaces. For assistance with the Issuance Type, please refer to the Eligibility Category Descriptions. Please note that the "Issuance Type" references only the securities which are settling through CDS.

Orders

When can I file my eligibility request?

Once final supporting documentation and closing/effective dates are available, the eligibility request can be submitted. Eligibility requests submitted less than 2 business days prior to closing/effective date will be subject to a tiered late fee schedule.

Example: For a closing date on Wednesday, the eligibility request should be submitted prior to noon Eastern Standard Time on Monday to avoid late fees.

Why do I need to file an eligibility request if I have already filed an ISIN Issuance request and received an ISIN?

The ISIN issuance application only provides the ISIN and CUSIP which are the security identifiers. If the securities are to be settled, deposited or closed through CDS, a separate ISIN Eligibility request will be required in order to make the ISIN/CUSIP eligible for trade clearing and settlement in the depository.

How much does it cost to request Eligibility?

Please refer to the fee schedule at www.cdsservices.ca for full listing of fees. There are up to 3 potential fees involved in processing Eligibility requests:

  1. Non refundable eligibility fee is applicable to all requests (Code 6236)
  2. Potential Late Fees for requests submitted with less than 2 business days to closing (Code 6238, 6237 and 6239)
  3. Certificate Fees for certificated issues (Code 6232)

What are the potential Late Fees?

Please refer to CDS website for full listing of Fees (www.cdsservices.ca). The 3 potential Late Fees are:

  • 48 hour late fee (Code 6238)
  • 24 hour late fee (Code 6237)
  • Closing date late fee (Code 6239)

* Note: Same day requests are not accepted after 1:00PM ET on Closing Date

How long will it take to process my request?

The time required to complete a request is dependent on numerous factors such as submission time, volumes, and additional documentation/information requirements. As such, completion times can vary. We aim to complete the requests no later than the day prior to closing/effective date.

How can I check the status of my request?

If a valid email address was provided and the payment was processed successfully, a confirmation email is sent immediately. You can check the status of your request at any time by clicking the "View an existing eligibility request" link on the ISIN Issuance and Eligibility page. You will need to provide your ISIN eligibility request number (provided on the email notification from CDS) and requestor email address on file with the request.

Can I save a request in progress and return to it later?

Yes, you can save your request as a draft. Your request will remain accessible for five calendar days at which time it will be purged from the system. During that time, you may edit or update your request at any time until you submit the request. The five days restarts every time you re-save your request. Once the request has been submitted, you will not be able to change it.

Can I cancel my request at any time?

No. Once you have submitted your request it cannot be changed or cancelled. If eligibility is no longer required for your issue, please email CDS Onboarding at eligibility@cds.ca and we will reject the request. Please note that fees are non refundable.

How many items can I add to an ISIN Eligibility request?

The application will accept 1 eligibility application per ISIN. If an ISIN has been entered in an eligibility request that is in Draft or Submitted status for an ISIN, the application will not accept another application for the same ISIN. If you are having trouble submitting an application and have attempted numerous times, please check your emails for the draft request ID. ** See Troubleshooting section **

What type of documents are not accepted for an Eligibility request?

Some examples of documents that are not acceptable for the purpose of requesting eligibility are Listing Applications, Press Releases and Listing Venue Bulletins.

What is the required documentation for an Eligibility request?

Supporting documentation for eligibility requests cannot be draft or preliminary and must be in final, approved form. Draft documentation could result in rejection of the application. See below for examples of supporting documentation. Please note that the list is not exhaustive.

New Issue:

Offering document such as Prospectus, Prospectus Supplement, Offering Memorandum, Subscription Agreement, Term Sheet, Rights Offering Circular, Base Shelf Prospectus, *Warrant Indenture, *Trust Indenture

*Indentures alone are not sufficient as supporting documentation. These documents could be provided as supplemental information to the offering document.

Corporate Action:

Final documentation approving the corporate action such as Filed Articles of Amendment, Certificate of Name change, Executed Directors Resolutions, Court Approval, Certified Minutes to Shareholder meeting, Articles of Amalgamation.

How will I know if my request has been completed and my security is eligible?

You will receive an email notification when the request is complete. This email is the confirmation of eligibility. There is no document or report which confirms eligibility. You can check the status of your request online by clicking the "View an existing Eligibility request" button on the ISIN Issuance and Eligibility page.

What if my request is missing some necessary information? Will I be contacted?

Requests that are missing required documents and information will be put in a status of Requestor and you will be notified by email. Requests for additional documents and information should be completed as soon as possible otherwise the issue's eligibility and ability to settle via CDSx could be delayed. If additional documentation is required, please log back into the request and upload the required documentation. Once the document(s) has been uploaded, please insert a comment before submitting the request back to CDS for processing.

Troubleshooting

I am having difficulty submitting my request. How can I submit the request?

The application is compatible with the Internet Explorer web browser. Please open a new Internet Explorer browser window. Please go to the Tools section and delete the cookies and browsing history. Once complete, you can try submitting a new request or view an existing request if you have one in Draft Status. If a Draft request has been started, you will have an auto generated email which will provide the Request ID to retrieve and complete.

I am using Internet Explorer and still cannot submit my request. How do I proceed?

Please verify your email for the application's auto generated email notifications. If you have attempted numerous times to submit a request, you may have started multiple Draft requests. Please check the Request ID numbers and be sure you are trying to complete the correct one. Please also close the current browser window. Please open a new browsing window and delete the browsing history and cookies. If you still cannot submit your request, please take a screenshot of the error message you may be receiving and email it to CDS Onboarding Group at eligibility@cds.ca for further review.

I am having difficulty attaching documents. How can I provide the required documents?

The system accepts PDF files only and the file size must not exceed 10 MB per PDF. If you are sending a larger file, please save the document in multiple smaller documents.

I lost my ISIN eligibility request number; how can I locate it?

Send an email with the ISIN you are requesting eligibility for to CDS Onboarding Group at eligibility@cds.ca. CDS Onboarding Group will send you the ISIN Eligibility request number or contact you for more information.

I submitted my request and did not get a notification email. What do I do?

It may take a few minutes for the email to arrive. If you do not receive a notification email, confirm that the email address you provided is valid. Also, check your junk email folder for your notification email to make sure it was not filtered. Once you mark emails from ISIN Eligibility as not junk email, you should receive all the relevant email messages from ISIN Eligibility. If your email address is incorrect or you still haven't received the notification email, contact CDS Onboarding at eligibility@cds.ca.

Can I update my contact information once I have submitted the request?

No. If you have made a mistake, contact CDS Onboarding at eligibility@cds.ca.

Payment and Invoicing

What forms of payment do you accept?

  • CDS participants and non-participants - Credit card (Visa and Mastercard).
  • CDS participants - Monthly invoice.

Will I receive proof that my credit card payment has been processed?

Yes. You will receive a transaction receipt through email as proof that your credit card payment has been made, if a valid email address is provided.

When will my credit card be charged?

Once the request is submitted, your account will be charged immediately and you will receive a confirmation email providing you with an invoice.

When will I receive my invoice (CDS participants only)?

On the seventh business day following the end of the month, you will receive an invoice listing all billable activities for your CUID.

My credit card was declined. I know that I have sufficient funds, what do I do?

First check that you have entered the credit card number correctly and that you are using the correct expiration date. Then check with your credit card company to be sure that the card has ample funds available and that the card is currently active. We also recommend contacting your credit card company to determine if there is an issue with the provider that can be resolved.

What name will appear beside the charge on my credit card statement?

Charges on your credit card will display as: "CDS CLEARING AND DEPOSITORY"

I am GST exempt. Is it possible to process my request without GST?

  • Non-participants - No, you must reclaim your GST outside of the application. For further details, contact the Canada Revenue Agency (www.cra.gc.ca) at 1-800- 959-8287.
  • CDS participants - Yes, if CDS is aware of a tax exempt status and have logged in to the ISIN Eligibility service, your request will be processed without GST.

How do I identify phishing emails?

Do not respond to any email requesting personal information. ISIN Eligibility does not request personal information be sent through email.